Suvanto On-Call – safely at home

Suvanto On-Call is alert at all times! It offers a modern way of receiving and handling safety alarms from customers. In addition to traditional emergency phone alarms, the service provides a chance to receive alarms in the on-call centre view from other sources, such as the Suvanto On the Go, Suvanto Bracelet, Suvanto Home, or Suvanto Medication Reminder services.

When a customer sends an alarm, the carer on duty or another responsible person can quickly find out about the situation by calling the Suvanto Emergency Phone or by establishing a visual connection via Suvanto Video Call. If required, they can also locate the customer by using the Suvanto On the Go device or with the help of observation data from the Suvanto Home service. The person on call can provide emergency assistance to the customer who sent the alarm or, for example, log the incident as a follow-up alarm for the home care personnel.

The on-call centre can stay alert for multiple customers at the same time

The Suvanto On-Call service enables managing a large number of home care customers in an extensive yet individual manner. From the alarm tracking view, the person on call can see the individual emergency instructions for each customer and act accordingly. This way, the person on call can better anticipate sending just the right kind of help to the right place.

If necessary, the person on call can also check that the follow-up alarm forwarded to home care has been acknowledged and handled appropriately. This way the risk of communication breakdown decreases, and proper continued care is equally guaranteed for all customers.

The Suvanto On-Call Platform improves the quality of administered care and makes work smoother than before, as all parties are more aware of the reasons behind the need for help, the help’s urgency, and need for further action.

Situational data enables continued service development

In the service you can define, per customer, which alarms are shown in the On-Call alarm tracking view for each customer. Alarms processing data is logged in the system and shown to relevant parties, which enables, for instance, home care staying up to date regarding all alarms and the reasons for them. This way we can increase the quality of care and utilise the data more fully in planning care and assessing care needs. This will provide direct savings in resources as we can see which issues raise alarms from each customer and thus manage the reasons behind the need for help even before new situations occur.

Suvanto On-Call centre as an extensive service package

Suvanto On-Call can also be produced as a comprehensive purchased service where the Suvanto Care partner handles processing all emergency phone alarms 24 hours a day, every day, all year round. Alarms are received quickly, and further actions are reported seamlessly to the care unit. The service is provided by a professional, multilingual staff trained in the caring industry. The alarm centre included in the service is certified by Finance Finland.




In addition to the central unit, Suvanto Home service includes various sensors that discreetly monitor movement at home, opening doors, sleep, as well as the use of electrical equipment.

On the Go

Suvanto On the Go service provides safety both at home and outdoors. Safety locator that accompanies the person automatically alerts if the person falls down or leaves a specified area.

Medication Reminder

DoseCan makes daily life easier! It automatically reminds the senior to take medication according to the medication schedule. DoseCan medication reminder can be integrated into the Suvanto Care service platform.

Smart Lock

Suvanto Smart Lock makes keys obsolete. Thanks to a smart lock installed on your front door, unlocking your door is easy using the Suvanto Care mobile application.

Video Call

Suvanto Video Call allows remote communication even when face-to-face meetings are not possible. It makes it possible to alleviate the loneliness of the senior and challenges that come with it.

Conference video call

Video call is a safe and easy channel of communication between a senior living alone, caregivers and relatives.

Remote Measurement

Suvanto Remote Measurement enables active monitoring remotely, as measurements taken at home are automatically transferred to the Suvanto Care application used by loved ones and caregivers. Remote Measurement also alerts if there are any discrepancies in the results.


Suvanto Care system learns a person’s routines and circadian rhythm, and concludes whether the behaviour is abnormal. This will determine if the senior sleeps poorly, exercises too little or does not eat well.

Emergency Phone

With the help of a Suvanto Emergency Phone you can quickly call for help. The Emergency Phone is extremely easy to use and reliable!


Suvanto On-Call is alert at all times! It offers a modern way of receiving and handling safety alarms from customers.

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